Job Summary:

The Role:

Maintain the safety and security of all staff, artists, vendors guest and members. Create and maintain a positive and uplifting experience for diverse groups of individuals.

WHAT THIS ROLE WILL DO

Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronageServe as a resource of information for all Members regarding their experience within both the Foundation Room and House of BluesProvide assistance to Members regarding the timing of their reservationProvide assistance to all positions and communicate effectively with others to enhance members’ experienceMaintain contact with Manager, Chef, Bartender, and Server regarding the arrival of MembersConstant observation of Lounge area and Podium to uphold the ambiance of the RoomArticulate vocabulary with the ability to adapt and socialize with current audienceExemplary and professional grooming standardsAbility to anticipate guests’ needsEnsure guest safety through proactive personal interaction and removing hazards in the area of responsibilityPrevent and resolve altercations among guestsLead guests and other employees in emergency evacuation procedures and provide assistanceMaintain control by circulating through your work area throughout the shiftCheck identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venueEnsure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down searchEnforce House policy regarding photos/videos/recording devicesSafeguard against theft and property damageCommunicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shiftSet up area before opening (stanchions, table configuring, etc.)Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shiftAttend pre-shift meeting conducted by Manager on Duty prior to start of each shift

WHAT THIS PERSON WILL BRING

Required:

(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or EquivalentFlexible schedule and ability to work late hours3 years work experience interacting with people in a positive environmentRead, write and speak English fluentlyMust be able to lift or move up to 25 lbs using proper lifting techniquesHigh School Diploma or equivalentWorking knowledge of high-end restaurant operations, seating procedures, guest relations, problem solvingSkill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skillsAbility to diffuse possibly volatile situations with tact and diplomacyTolerance of all cultures, music and art forms

Preferred:

Bi-lingualCash handling experienceExperience recognizing valid ID’sExperience in a live music environmentSelf-defense trainingExperience using metal detection equipment

Physical Demands/Working Environment:

Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feet both indoors and outdoorsMust be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.