Job Summary:

The Role:

Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

Greet all guests promptly and courteously in a professional mannerControl the flow of guests coming into the restaurant and those who are waiting for a tableHospitality zoneObtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicableAnticipate and respond to guest needs (guest satisfaction)Direct guest to appropriate location to wait when on a waitEstimate and quote accurate wait times for tablesLead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the tableMarketing current and future shows, menu items, and retail by placing all marketing literature on dining tablesProperly answer guest questions regarding the menu, music hall, and artists appearing at the HouseFoundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.Pick up guest lists for any special events.Handle concert tickets and signature sheet.Obtain Production sheet for current nightObtain current member and spouse lists.Check foundation membership card and photo IDAdherent to HOB dress code policy of the foundation loungeHand out wrist band and /or opera box passesThank each guest for visiting the House, and invite him or her to return in a friendly and sincere mannerKnowledge of House of Blues related art, music, and historyAdhere to the HOB Hospitality Zone

Communicate with other support departments

Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flowCommunicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

Keep host area clean and organized throughout the shift (shift mechanics).Keep floor in host area free of spills, food, trash or other obstaclesPolish and clean all entry door windows throughout the shiftMaintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host standMaintain line of sight/atmosphere control by circulating through work area throughout shiftMaintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

Assist other employees and departments as needed (teamwork)Adherence to standard operating proceduresAttend pre-shift meeting conducted by Manager on Duty prior to start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

AppearancePunctuality/AttendanceAttitude/TeamworkOpening and Closing dutiesJob Skills/Knowledge/ProductivityAdherence to PolicySanitation and SafetyGuest SatisfactionCommunications

Qualifications:

Required:

(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or EquivalentHigh School Diploma Music Mall and Retail operationsWorking knowledge of restaurant operations, seating procedures, guest relations, problem solvingEntry Knowledge ofSkill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skillsAbility to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operationsFlexible Hours

Preferred:

Point of Sales knowledge, preferably MICROSPrevious experience handling VIP customersPrevious Customer Service/Host experienceSkills in interpersonal communication and teamwork

Physical Demands/Working Environment:

Working environment is fast-pacedPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs using proper lifting techniques

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The expected compensation for this position is:

$16.00 USD - $20.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.