Job Summary: Who are we? Imagine how it feels to know that your work has a major impact on creating memories that are treasured forever. That is what it’s like working at Live Nation Clubs & Theaters, a division of Live Nation Entertainment. We are the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in custom-designed environments, aimed to bring fans and artists together in unparalleled live entertainment experiences. That means millions of pictures snapped, new friends made, and unbelievable stories to pass on. Our wide range of owned, operated, and managed venues include the legendary Fillmore venues, the intimate House of Blues clubs, and a long list of beautiful, one-of-a-kind theaters throughout the United States – a perfect backdrop for the next stage in your career. Who are you? We love rock stars. When it comes to building our team, we want rocks stars like you. Someone who is passionate and motivated. Resourceful, innovative, forward-thinking, and committed. Okay, hopefully you don’t trash your hotel room on a regular basis, but you are driven by an entrepreneurial spirit that we love. Unity in Diversity Our fans come together for one reason and one reason only, and that is the love of live entertainment. In celebration of this fact, we proudly believe our workforce should be a reflection of the diversity of our music venues, genre styles, and the guests that enjoy our shows. Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. The Role: Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Clubs & Theaters, our people embrace these qualities, so if this sounds like you, then please read on! The Venue: This iconic House of Blues venue is located on the famous Las Vegas Strip inside the Mandalay Bay Resort and Casino. This venue has a full-service restaurant, music hall, and nightclub. It is a go-to spot for unparalled views of the strip. What you’ll do: + Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage + Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues + Provide assistance to Members regarding the timing of their reservation + Provide assistance to all positions and communicate effectively with others to enhance members experience + Maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members + Constant observation of Lounge area and Podium to uphold the ambiance of the Room + Articulate vocabulary with the ability to adapt and socialize with current audience + Exemplary and professional grooming standards + Ability to anticipate guests’ needs + Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility + Prevent and resolve altercations among guests + Lead guests and other employees in emergency evacuation procedures and provide assistance + Maintain control by circulating through your work area throughout the shift + Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue + Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search + Enforce House policy regarding photos/videos/recording devices + Safeguard against theft and property damage + Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift + Set up area before opening (stanchions, table configuring, etc.) + Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift + Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift What you’ll need: Required: + (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent + Flexible schedule and ability to work late hours + 3 years’ work experience interacting with people in a positive environment + Read, write and speak English fluently + Must be able to lift or move up to 25 lbs. using proper lifting techniques + High School Diploma or equivalent + Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving + Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills + Ability to diffuse possibly volatile situations with tact and diplomacy + Tolerance of all cultures, music and art forms Physical Work Demands: + Working environment is fast-paced and often loud and stressful + Position requires extended periods of prolonged standing and working on your feet + Must be able to lift and/or move up to 25 lbs. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.