Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth.

Duties and Responsibilities

Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress.Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings.Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growthParticipate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans.Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicatorsPartner with Field Training Team to coordinate training support to the franchisee.Ensure the effective use of G&A expenses within parameters set by regional leads.Complete all responsible administrative functions and requirements of the position in a timely manner.

Education Requirements

Minimum

High School or GED

Preferred

4 Year / Bachelor’s Degree

Minimum Years of Experience

5 years in supervisory management or district level multi-unit operationsPrior leadership experience

Knowledge, Skills, and Abilities

Good oral and written communication and interpersonal skillsExcellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervisionMust be able to build credibility and trusting relationships with internal and external stakeholdersAble to develop and execute plans to drive resultsAble to use data to inform decisionsAble to bring people together to solve problemsResourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalitiesCurious with a desire for continuous learningThorough understanding and knowledge of restaurant operationsSound business and financial acumenSkilled at consultation and strategic coachingCompliance orientationBig-picture orientationInnovation and creativity

Travel Required

Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio

 

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin’. That’s what American runs on. Come run with us!