Job Description

Hello Future Fraud Administrator,

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Purpose:

To action identified fraud incidents, execute appropriate fraud mitigation interventions based on the type of fraud in order to prevent further losses that may be incurred by the bank or clients, report system failures that poses a risk to the bank and clients or staff or external parties that pose a fraud risk to the bank or clients. People, processes or systems that pose a fraud risk to the bank and clients should be addressed and reported.

Are You Someone Who Can:

Minimize financial losses to FRB and clients by executing detection duties and interventions as soon as fraudulent incidents have been detected.Deliver exceptional service that exceeds Clients’ expectations through proactive, innovative and appropriate solutions that are delivered in a timely manner.Feedback to clients on a regular basis until the incident is closed and the client is satisfied with actions taken. It includes explaining the fraud investigation process and return of secured funds to the client and the gathering required documentation.Build productive working relationships with various experts and counterparts within the banking industry and the broader fraud community.Active participation in and contribution to specialist practice forums to share information and insights across the business.Conduct detection activities and fraud intervention in line with applicable laws and processes to effect quick resolution of fraudulent mattersExecute fraud detection practices according to the identified fraud event types, and manage cases end to end from detection to resolution using appropriate guidelines.Analyse and compare transactions and documents to determine authenticity and assign required Client identification category (find Client not fraud, find Client is fraud, can't find Client) and fraud type.Open SECM fraud cases and compile relevant and comprehensive case related documentation in the required format for the appropriate resolution of fraud cases.Manage cancellation process for required transaction method based on product (e.g., card, digital or accounts) of fraudulent activity by cancelling cards or putting holds on accounts. Provide access to transact once Client has been identified.Liaise with relevant internal and external stakeholders including bureaus and other banks to ensure correct validation of Client information and security checks.Extract and share insights, trends and lessons learnt from root cause analysis applied in detection to inform further fraud prevention improvements across a wide range of processes and systems.Compile and communicate accurate and timely reports on fraud cases and track progress made. Keep key stakeholders informed of case status including updating relevant information systems and tools (e.g., SECM, Hogan etc.) accessed by the fraud community.Manage own development to increase own competencies.Demonstrates pride in the organization’s brand, services and products by consistently delivering on the brands promise.Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed timeframes and according to quality standards.Stay relevant and up to date with legislations and new development.Maintain a positive attitude and respond openly to feedback.Handle stress in ways that do not negatively impact others.Take ownership of personal career development, leveraging formal and informal opportunities.Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices.Continually share, debate and communicate learning’s.Flag and debate issues constructively.Contribute to a friendly, co-operative climate in working with others to achieve collective goals.Be sensitive to others’ feelings, needs, values, views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing (EQ).Ensure cross skilling plan is implemented.

You Will Be An Ideal Candidate If You:

have a Diploma or equivalent in Finance, Business, Criminal Justice, Risk Management, or a related field. a Bachelor's degree in Finance, Business Administration, Forensics, Criminal Justice, or a related field would be advantageous. have 1 to 3 years’ experience in a similar environment.

You Will Have Access To:

Opportunities to network and collaborateChallenging WorkOpportunities to innovate

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.