Fraud Analyst
DISH Network
**Company Summary**
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
**Department Summary**
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
**Job Duties and Responsibilities**
We are seeking a detail-oriented and analytical Usage Fraud Analyst to join our dedicated team. In this role, you will play a crucial role in supporting the usage fraud prevention efforts by evaluating fraud prevention rules, conducting investigations, and providing insights to enhance our fraud detection strategies. While strong Excel / Google Sheets skills are required, experience with SQL is a plus.
**Key Responsibilities:**
+ Review and evaluate fraud prevention rules and algorithms to ensure they are effectively detecting and preventing usage fraud
+ Conduct investigations into suspected cases of account abuse (usage fraud, account takeover, etc.), gather evidence, and prepare detailed reports documenting findings and recommended actions
+ Analyze data using Excel / Sheets to identify trends, anomalies, and patterns indicative of fraudulent activity
+ Collaborate with cross-functional teams to identify areas for improvement in fraud prevention processes, systems, and procedures as well as support them in customer fraud cases and escalations
+ Assist in the development and implementation of fraud prevention strategies, policies, and procedures
+ Stay informed about emerging fraud trends, techniques, and technologies, and proactively identify new fraud threats and vulnerabilities
+ Provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques
**Skills, Experience and Requirements**
**Education and Experience:**
+ Bachelor's degree in a relevant field such as business or criminal justice
+ 2 years of experience in a similar role, preferably in fraud detection or investigation
**Skills and Qualifications:**
+ Strong proficiency in Excel for data analysis and reporting
+ Experience with SQL is a plus but not required
+ Excellent analytical and problem-solving skills, with a keen eye for detail
+ Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
+ Ability to work independently and manage multiple priorities in a fast-paced environment
+ Knowledge of fraud detection techniques and methodologies is desirable but not mandatory
+ Relevant certifications (e.g., Certified Fraud Examiner) are a plus
+ The ability to think critically and logically, drawing valid conclusions based on compelling facts and evidence, and present findings to business stakeholders
**Salary Ranges**
Compensation: $63,150.00/Year - $90,000.00/Year
**Benefits**
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
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