ENGLEWOOD, CO, 80113, USA
1 day ago
Fraud Analyst
**Company Summary** DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. **Department Summary** Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. **Job Duties and Responsibilities** We are seeking a detail-oriented and analytical Usage Fraud Analyst to join our dedicated team. In this role, you will play a crucial role in supporting the usage fraud prevention efforts by evaluating fraud prevention rules, conducting investigations, and providing insights to enhance our fraud detection strategies. While strong Excel / Google Sheets skills are required, experience with SQL is a plus. **Key Responsibilities:** + Review and evaluate fraud prevention rules and algorithms to ensure they are effectively detecting and preventing usage fraud + Conduct investigations into suspected cases of account abuse (usage fraud, account takeover, etc.), gather evidence, and prepare detailed reports documenting findings and recommended actions + Analyze data using Excel / Sheets to identify trends, anomalies, and patterns indicative of fraudulent activity + Collaborate with cross-functional teams to identify areas for improvement in fraud prevention processes, systems, and procedures as well as support them in customer fraud cases and escalations + Assist in the development and implementation of fraud prevention strategies, policies, and procedures + Stay informed about emerging fraud trends, techniques, and technologies, and proactively identify new fraud threats and vulnerabilities + Provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques **Skills, Experience and Requirements** **Education and Experience:** + Bachelor's degree in a relevant field such as business or criminal justice + 2 years of experience in a similar role, preferably in fraud detection or investigation **Skills and Qualifications:** + Strong proficiency in Excel for data analysis and reporting + Experience with SQL is a plus but not required + Excellent analytical and problem-solving skills, with a keen eye for detail + Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams + Ability to work independently and manage multiple priorities in a fast-paced environment + Knowledge of fraud detection techniques and methodologies is desirable but not mandatory + Relevant certifications (e.g., Certified Fraud Examiner) are a plus + The ability to think critically and logically, drawing valid conclusions based on compelling facts and evidence, and present findings to business stakeholders **Salary Ranges** Compensation: $63,150.00/Year - $90,000.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. This will be posted for a minimum of 3 days or until the position is filled.
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