Sunflower Bank is looking for an energetic, highly motivated individual to fill the position of a full-time Fraud & Loss Prevention Manager in Plano, TX. The Fraud Analytics & Loss Prevention Manager is responsible for managing all facets of fraud detection investigation and loss prevention. The Analytics & Loss Prevention Manager is responsible for managing a team of Fraud & Loss Prevention Analysts, ensuring efficient case management, collaborating with internal and external stakeholders, and implementing effective fraud loss prevention strategies. This role requires strong leadership, exceptional analytical abilities, and a deep understanding of fraud detection and investigation techniques in the financial industry. The Manager stays current with new fraudulent activities and threats that may breach the Bank's prevention measures.
Lead and supervise a team of Fraud & Loss Prevention Analysts providing guidance, support, and training to ensure high-quality performance and professional development.Develop and implement efficient processes and workflows for the intake, triage, and investigation of payment and check fraud. Monitor and manage the team's workload, ensuring timely and accurate completion of investigations and adherence to service level agreements (SLAs).Manage investigation of successful and unsuccessful fraud attempts.Perform fraud detection responsibilities including expert usage of the Automated Monitoring System (AMS) fraud analysis system and evaluate alerts and establish cases. Monitor real time queues and identify high-risk transactions within the business portfolio and identify and implement changes to the (AMS) system usage in terms of data improvements, threshold changes and suggested improvements to the functioning of alerts. Monitor transactions to identify fraudulent activity such as account take over, identity theft, theft and similar other risks as well as identify fraudulent transactions and cancel them from further processing. Collaborate with internal departments, such as Branch Banking, Treasury Management, BSA, Compliance, Legal, Commercial Banking, and Deposit and Payment Operations, to gather and share information, coordinate investigations, and implement appropriate mitigation measures.Work with IT to manage and maintain fraud analysis models to improve efficiency and effectiveness of company systems.Establish and maintain relationships with external stakeholders, such as law enforcement agencies, industry forums, and fraud prevention networks, to exchange information and stay ahead of evolving fraud techniques.Engage with customers to address and resolve escalated fraud-related concerns, providing clear communication, empathy and effective resolution strategies. Stay abreast of industry best practices, emerging fraud trends, and regulatory changes, incorporating them into the team's investigation processes and fraud prevention strategies.Ensure confidentiality of all information collected during investigation.Identify fraud trends by analyzing accounts and transaction patterns and develop system improvements to prevent fraudulent activities.Conduct thorough root cause analysis on fraud incidents, recommending and implementing enhancements to internal controls, policies, and procedures to prevent future occurrences.Provide regular reports and updates to senior management, highlighting key fraud metrics in the first line of defense, investigation outcomes, and recommended actions.Manage the monitoring of account activity for suspicious patterns and activityKeep management informed of department activities, and any significant problems or concerns.Education / Experience Preferred:
Bachelor’s Degree, preferred, or equivalent work experience of 8 or more years of banking experience with a minimum of 5 years’ experience in fraud risk management and loss prevention. .Extensive experience in fraud management, with a focus on payment and check fraud investigations within the banking or financial services industry. Proven leadership abilities, with experience in managing and developing a team.Experience providing support directly to customers. Must possess strong understanding of the (AMS) Fraud Analytics solution(s) and its capabilities.Excellent analytical and problem-solving skills, with the ability to interpret complex data, detect patterns, and make informed decisions.Exceptional communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders at all levels.Detail-oriented with strong organizational and time management skills to handle multiple priorities and meet deadlines in a fast-paced environment.Professional certifications related to fraud prevention and investigation, such as Certified Fraud Examiner (CFE), preferred. Knowledge of relevant industry regulations and compliance frameworks, such as fraud laws, NACHA Rules, Regulation E, Regulation J, FACT Act, the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.Spanish bi-lingual preferred.Due to the sensitive nature of the assigned duties, the ability to maintain discretion and confidentiality are an absolute requirement.Pay is dependent on knowledge, skills, abilities, experience, and location.
Sunflower Bank Benefits
Employees enjoy outstanding benefits, including:
401(k) Plan with 6% MatchHealth/Dental/Vision InsuranceCompany-paid Life InsuranceTuition ReimbursementFitness Reimbursement Paid Time OffVolunteer LeavePaid HolidaysPlus many more employee perks & incentives!People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team.
If you qualify, apply online at www.sunflowerbank.com/careers.
You’ve never worked anyplace like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.
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