Are you a natural leader who excels at collaborating with others to achieve business goals? Do you thrive in a fast-paced, ever-changing environment and prioritize doing what's right for clients and colleagues, inspiring others to follow your lead? If so, join our dynamic team and make a meaningful impact by crafting compelling narratives that enhance client experiences and foster enduring relationships with both colleagues and clients.

As a Fraud Associate with JPMorgan Chase, you will be a part of the Fraud Prevention Operations Leadership Group including Specialists who are responsible for engaging with our customers to confirm validity of Commercial , Prepaid Card spend.  In this role, you will support client escalations related to spending interruptions and addressing fraud claims that impact program performance by offering appropriate solutions. You will be responsible for achieving key service metrics, managing improvement initiatives, and ensuring compliance with risk and control guidelines, which requires high-level decision-making. Deliverables must be processed within agreed time frames and meet legal and compliance requirements, while you demonstrate exceptional leadership to engage employees, clients, and stakeholders for optimal performance. Typical tasks include creating presentations on Fraud Prevention Best Practices, analyzing performance analytics, educating teams on fraud trends, and presenting to clients.
 

Job responsibilities

Execute on business initiatives by creating and maintaining open communication with clients, peers, leadership team and cross/other lines of business. Develop and deliver executive and external reporting and other communications.   Enhance department and business performance by evaluating and applying documented policies, critical partnerships, and expanded authority. Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.  Resolve escalations, internal and external Client. Adhere to operating policies and procedures, and legal and compliance regulations. Manage team performance to achieve key metrics and sustained results by utilizing performance management tools to proactively monitor, coach, and develop employees. Analyze reports and communicate insights to internal parties and clients. Maintain professionalism and adaptability in client-facing environments by understanding the dynamics and effectively working through others. Thrive in a fast-paced work environment by efficiently managing multiple tasks and prioritizing workload.

Required qualifications, capabilities, and skills

Three or more years of experience in customer service, fraud, or the relevant function being managed. High School Diploma or GED equivalent Strong verbal and written communication skills Effective influencing and persuasion abilities Exhibit strong organizational and time management skills to meet deadlines in a fast-paced environment Excellent prioritization and time management skills Proficient in data analysis, including building presentations and conducting Excel queries Willingness to travel for client engagements and collaboration with internal partners Experience in regularly presenting to both internal and external audiences

Preferred qualifications, capabilities, and skills

Two or more years of experience in a call center and relationship environment. Experience in the financial industry.

 

Required or additional information

Work schedules will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends, and holidays if the situation arise. Specific information will be provided by the interviewer. This position requires that you attend the training as scheduled and you will be required to attend training in-person onsite Elgin.