Join our Team as we ensure readiness on key changes and supporting us to operationalise and embed these to maintain high performance.

 

As a Fraud and Financial Crime Channel Manager, you will help make sure we are performing across all our functional areas and ensure we embed change well in the operation. You’ll analyse performance data, provide insight and recommendations to help us improve our overall performance and staff experience while influencing the operational leadership to land the required changes. You’ll also be making sure we are ready for key changes and supporting us to operationalise and embed these to maintain high performance.

 

Job Responsibilities 

Driving transformation across all functions within Fraud and Financial Crime Operations by designing, developing, implementing and overseeing the framework through ensuring its process, tools and reporting are compliant with the firm wide policy while being forward thinking  Owning performance insight, identifying and highlighting wider business opportunities that deliver tangible performance impact on key operational KPIs  Creating plans which will guide a consistent performance approach across all functions in line with Head of and Divisional Lead accountabilities  Working in partnership with 1st and 2nd line of defence teams, ensuring all initiatives and plans are agreed, signed off and planned for throughout the year  Creating deep dive case studies to illustrate complex Fraud and Financial Crime projects and actions being taken to address them  Tracking and presenting findings on our trends and opportunities to deliver an enhanced Fraud and Financial Crime Operation, liaising with Senior Leadership, Divisional Leads, People Leads, Heads of, Planning and Controls  Building out Monthly Business Review insight packs, in line with Functional key messages for senior audiences

Required qualifications, capabilities, and skills

 

Operational understanding  Strong understanding of processes improvement   Ability to feedback and influence business and senior stakeholders  Banking/Financial Services & Contact Centre experience  Experience in change management  Experience of reporting, analysis and insight of data trends  Experience in translation of data analysis into valuable operational insight