Investigations Manager The Fraud Investigations Manager oversees all aspects of external fraud investigations, including supervising teams of investigators responsible for handling large and complex external investigations, breach of warranty/return-without-entry check claims, collections, recoveries, and other back-office operational fraud duties, while ensuring compliance to all applicable laws and regulations. The manager works collaboratively with law enforcement and various lines of business, and is responsible for initiating and engaging in root cause fraud loss analysis. The position also actively participates in applicable bank projects, acting as the external investigations subject matter expert. Position Responsibilities: * Management and supervision of investigative teams conducting external fraud investigations and back-office fraud operations, while ensuring adherence to applicable laws and regulations. * Lead, coach, and mentor team members to include the training of all subordinates in the performance of their job duties. Establish and maintain appropriate reporting and staffing models to monitor volumes, prioritize case work, and assess staffing needs. * Conduct and/or assist with the investigation of complex external fraud investigations to include testifying on behalf of the bank in both civil and criminal matters. * Act as a subject matter expert (SME) with respect to external fraud, participate in root cause analysis to identify any applicable procedure, system, and/or control failures that contributed to the loss. Make recommendations for fraud prevention or mitigation of risk to the both the bank and its customers. * Perform quality assurance level testing of investigations to ensure investigations and duties are conducted in accordance with appropriate policy, procedure, and laws/regulations. Routinely evaluate and develop procedures in accordance with specific job duties by personnel. * Initiate and/or respond to customer and regulatory complaints, working with Corporate Quality and/or Corporate Legal, as needed. * Assist with internal and regulatory audits and examinations. * Actively participate in industry forums/organizations to develop and maintain strong liaison relationships with law enforcement and peer financial institutions. * Collaborate and develop internal partnerships with lines of business such as, AML Compliance, Corporate Legal, Enterprise Security, Business Risk Control Office and Payments and Product peers. Provide consultation to various business units regarding potential fraud risk impacts, providing suggestions and recommendation to minimize fraud risk. * Maintain a thorough knowledge of current fraud trends and and the emerging threat landscape, and maintain a working knowledge of banking and government regulations such as, Regulation V, Regulation Z, Regulation CC, USA PATRIOT Act, Bank Secrecy Act and the Uniform Commercial Code, in addition to Comerica's Deposit Account Contract. * Lead or participate in special projects and department initiatives related to external investigation activities. * Conduct fraud training and awareness for bank personnel, customers, and/or the community. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled