Investigations Officer The Fraud Investigations Officer role will be responsible for conducting external fraud investigations including cyber fraud, business email compromise (BEC) fraud, check fraud, card fraud, and other financial crimes. This role will be able to act independently, relying on sound judgement and reasoning, to identify and complete appropriate investigative actions with minimal to no guidance and supervision. Position Responsibilities: * Conduct external fraud investigations of varying degrees of complexity across all payment channels & product types with minimal supervision. Testify on behalf of the bank in both civil and criminal matters. * Make decisions to pay or deny customer fraud claims applying applicable contracts and agreements and the Uniform Commercial Code (UCC). Respond to inquiries from customers and business units about claim decisions. * Accurately and thoroughly document all investigative steps in compliance with department procedures and standards and prepare well written reports. * Formulate decisions and document the justification for decisions to file or not file Suspicious Activity Reports (SARs) & complaints with law enforcement. Make independent decisions based on investigation to pay or return customer transactions, place restricted holds on customer accounts, close applicable products and services, and terminate customer banking relationships. * Maintain a robust knowledge of the various financial fraud and money laundering schemes. * Maintain a thorough understanding of all applicable Federal Regulations (i.e. Bank Secrecy Act, USA PATRIOT Act, Regulation E, Regulation CC, Fair Credit Reporting Act...) and adhere to regulatory requirements to ensure that the bank is not subject to fines/penalties. * Develop and maintain strong relationships with business units (such as AML Compliance, Corporate Legal, Enterprise Security, etc.) and outside entities to include law enforcement and other financial institutions with respect to fraud matters. * Identify areas of concern & operational weaknesses and draft recommendations to address investigative findings. Participate in Root Cause Analysis (RCA), special projects, and departmental initiatives. * Assist with conducting fraud training and awareness for bank personnel, customers, and/or the community. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled