Client Reference Code: 2024-41249

Fraud Investigator (Customer Service) (CCO102)

Do you have a passion for helping others? Looking for a Fraud Investigator position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team! 

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! 

Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills.You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.  

BE PART OF THE CONNECTION

As a Customer Service Fraud Investigator, your focus is applying fact-finding methods to investigate potential fraudulent activity. You’llseek to achieve the optimal balance between customer experience and fraud prevention through interaction with callers. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR FRAUD INVESTIGATORS ENJOY MOST

Evaluating and processing identity theft and customer validation claimsAssisting team leaders with escalated issuesIdentifying and presenting opportunities for improved operational proceduresWorking on a wide variety of investigations

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Fraud training: 3 years, Resolving difficult and escalated issues: 3 yearsEducation: High school diploma or GEDTechnical Skills: Knowledge of cable/telecom operations, detection and analysis, and laws/regulations related to fraud and risk managementSkills: Excellent written and verbal communication with coworkers and customers Schedule: Some travel required

Preferred Qualifications

Ability to solve practical problems with a variety of concrete variables and limited standardization Extensive knowledge of billing cycles and cross divisional proceduresEffective organization and time management when multitasking

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companySupportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideasLearning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic careerTotal Rewards:See all the ways we invest in you—at work and in life 

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Job Code : CCO102

2024-41249
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13535 Business Unit: Customer Operations Zip Code: 66211

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.