Join our team of diverse and dynamic individuals and play a strategic role in combating fraud. Your contributions will directly impact customer experience and strengthen client confidence in our banking services.

 

As a Fraud Manager II within the Global Fraud Prevention Utility team, you will be responsible for managing the day-to-day operations of the Global Fraud Prevention Utility (Cash Fraud Utility)  function in the EMEA region. You will lead a team, ensuring business deliverables are met, and work closely with other client operations teams to achieve business goals. Your role will involve understanding key metrics and risk components, managing financial goals, and maintaining staff and budget requirements. This role provides an opportunity to develop leadership skills, foster a high-performance culture, and work in a dynamic organizational and operational environment.

 

Job Responsibilities:

Lead and manage team performance to exceed business expectations.Provide supervision and leadership during shift operations. Manage incidents and events.Monitor and report on performance metrics. Champion a High-Performance Culture.Ensure optimal staffing and capacity planning. Handle complex inquiries and escalate risk itemsPromote information sharing and data continuity. Drive productivity and quality improvements. Assist with quality control and audit requirements.Regularly review and document processes.Address business knowledge gaps and ensure accountability.Conduct regular performance reviews and set expectations.Develop a responsive team to adapt to organizational changes.Perform additional duties as assigned.

Required Qualifications, Skills, and Capabilities:

Bachelor's degree with a minimum of 6 years in Financial Operations and People Management.Experience in International Payment Processing Operations or Fraud Investigations.Expertise in SWIFTS and international payment practices.Strong interpersonal and communication skills in English.Excellent time management and organizational skills.Proven leadership and relationship-building skills.Proactive problem-solving approach and issue escalation. Creative problem-solving techniques.Strong client focus.Proficiency in MS Access, Excel, PowerPoint, and Word.Experience collaborating with Risk, Audit, and Compliance teams.Demonstrated customer and stakeholder focus.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.