Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Fraud Customer Protection team and provide your leadership expertise.

As a Fraud Manager II in JPMorgan Chase, you would be responsible to manage day to day operations for your group. This would involve managing a team of around 120 to 140 people with 7 to 8 direct reports (Team Managers). It also involves close coordination and working with other enterprise operations sites to ensure business goals and objectives are met.

Job Responsibilities:

Manage the overall coordination and maintenance of one of the major segment of the Bank's operations activities Assist in the formulation, recommendation and implementation of operations policies Direct the study and establishment of new and revised systems, procedures, methods, and forms Manage budget May be responsible for cross-site / function project leadership Has the ability to influence across department / site Have impact on the Bank's earnings, operation or image and a major impact on the functional area. Ensure assigned area(s) are adequately staffed and all personnel are trained and developed Work with peers throughout the Bank to develop, enhance and implement business strategies Build external relationships in functional area

 Required Qualifications, Skills and Capabilities:

Minimum 7 years’ experience managing people required for the role Possess a controls mindset; understand banking regulations Superior multitasking, project management and presentation skills coupled with business acumen Prior experience handling sensitive/confidential information Able to tell a story with data and metrics Graduate in any discipline Prior experience in Fraud Customer Protection required

Preferred qualifications, capabilities, and skills

Financial industry experience 7+ years of experience in a call center environment, for call center roles