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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Fraud Operation Manager - HASE FRAUD DETECTION NHC.

Principal responsibilities

The jobholder is required to have a strong understanding of Fraud Operations policies and procedures, product knowledge, Fraud prevention system knowledge, and the Fraud Ops skills development process.Fraud Operation Manager is expected to execute role responsibilities across fraud detection and fraud mitigation standard operational functions within the Fraud Operation. The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.The jobholder is responsible for managing and mitigating operational risks in their day to day operations.The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures. The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.