As the Fraud Operations Lead in Fraud Ops & Analytics, you are a key member of the Operations division responsible for; tracking task and alerts timely completions, delivering timely responses to alerts and events, team prioritization and effectiveness, quality of work, and fostering a continuous improvement culture around both process and team member training. Assist in projects, reporting, and in ensuring fraud strategy and policy are reflected in team.
Core Requirements: Transactional Alert Management: Verafin, MasterCard, SecureLock; Case Management Administration, Loss Reporting, Account Holds and Returns, Risk Reporting requirements, Transactional Reviews- Mobile and Deposit; Account Take Over prevention and detection.
Specialized Focus Areas: Debit Card Breach Administration; Card Re-issue Processing; Acct Hold and Holdover Monitoring, Case Monitoring, Fraud Agent Administration, Account Take Over detection, Loss reporting.
Responsibilities
• Has full knowledge of processing requirements involved with Core Processing Requirements as well as Specialized focus Areas referenced above.
• Responsible for management activities designed to reduce costs, increase productivity, and improve customer satisfaction. Measurable continuous improvement efforts and change management. Monitor and track Issue reporting and release upgrades of Core Loan system. In depth knowledge of Bank and Product control level parameters.
• Responsible for developing and implementing operational procedures and policies. Manage the day-to-day operations of the department. Implement and evaluate processes for accurate servicing and sound financial controls. Review and approval of Standard Operating Procedures and Service level Agreements.
• Oversees staff coaching, development and training. Set staff goals and objects; evaluate performance; conduct effective 1:1 and team meetings. Staff training and cross training efforts.
• OIT Core member / Ops Change Participant-Contributor; engaged member with FIS user group, and reliable and engage SME for various projects related to Fraud prevention and identification.
• Other duties as assigned and serves as back up to specialist activities.
REQUIREMENTS:
Success Factors
Effective Communication, Management and Leadership qualities. Clear written and verbal skills, willing to work in an environment that requires customer written and phone-based interaction Capable of proper documentation and change management standards. Knowledge of Sox Controls or a Standardized Control framework. Ability to showcase empathy, integrity, and accountability in day-to-day work and interactions. Proficient in Microsoft Suite. Data Extraction and Analysis capabilities.
Bonus Points for Candidates
Core Bank Platform experience, Bank and Product Level parameters.