ABOUT US

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!

Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. We are committed to fostering an environment focused on diversity, equity and inclusion, and we welcome Team Members from all walks of life. Join Team MVB today!

MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com.

This role can be based remotely.

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arkansas, Alabama, Arizona, Delaware, Indiana, North Carolina, Georgia. 

 

ABOUT THE ROLE

The Fraud Operations Team Lead II will be responsible for managing the daily efforts of the First Line Fraud Operations Team. This role will work with a team of 1-2 investigators and will directly participate in detection capabilities, lead the efforts of other Fraud Analysts, and monitor and measure team performance. Additionally, the Team Lead II position will work collaboratively with members of the Second Line Fraud and Identity team to create and manage standard operating procedures, reporting to monitor KPIs, and assist with the defect analysis program. The Fraud Operations Team Lead II will report directly to the Manager, Digital Operations within the Digital Organization.

WHAT YOU’LL DO

Participate in daily, weekly, and monthly fraud detection and investigation activities which includes detection of fraud and investigations of monetary and non-monetary transactions across the account lifecycle in Debit/ATM, ACH, Wire, Check, depository, and account maintenance events Research, document and report any suspicious activities or potential fraud cases to higher management or fraud prevention teams Team Lead the efforts of the Fraud Operations Analysts Execute first line fraud controls testing Participate in risk assessments, internal/external audits and FDIC exams Collaborate with the digital product, technology and second line strategy teams to actively participate in the assessment of technology tools utilized for fraud operations Partner with internal and external teams to share investigation findings, root causes of fraud risk, and provide feedback related to strategies and processes Communicate with customers regarding potential fraud alerts as necessary; serve as an escalation point for internal and client escalations and fraud risk Participate in incident response activities as defined Participate in training on fraud detection techniques and the importance of following established protocols Collaborate with second line fraud and marketing teams to publish customer education and awareness campaigns Work independently with minimum supervision while maintaining productivity and strong quality of work

EDUCATION & WORK EXPERIENCE

3+ years of professional experience in a fraud analytics or investigations role and experience in bank operations 2+ years of experience as a Team Lead or Supervisor of fraud analysts Fraud experience must include combination of Card, ACH and Check. Experience with the lifecycle of an account and fraud types: Onboarding, Account Takeover, Identity Theft, Lost/Stolen, Counterfeit Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Visio) Experience with Jack Henry SIlverLake and/or Q2 Digital Banking a plus Attention to detail and accuracy Critical and analytical thinking Knowledge of banking products of both consumer and business Effective time management Strong written and verbal communication skills Sound and accurate judgement Positive interpersonal relationship skills

BENEFITS AT MVB

MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:

Medical, Dental and Vision Insurance Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) Short- and Long-Term Disability Plan Group Life Insurance 401K Salary Deferral Plan Wellness Program Education & Tuition Expense Reimbursement PTO and Unique Vacation Purchase Program Nationwide Pet Insurance Coverage

#LI-Remote

We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.