At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are currently seeking a critical thinker who is analytical, thorough, and has a natural aptitude for problem-solving to join Fraud Operations.  Utilizing some of the industry’s most advanced tools, you will investigate assigned cases or incidents of reported fraud, including but not limited to stolen financials, identity theft, compromised accounts, service abuse, losses, and compliance breach, and perform linked analysis to detect and mitigate further potential risks and trends.

Responsibilities

Prepare and manage thorough, complete, and accurate investigative narrative and reporting of fraud cases, escalations, and chargebacks along with corroborating data and other evidence.

Review hourly fraud monitoring reports and alerts assisting with team coverage during normal business hours, some weekends, and occasional holiday traffic and take appropriate actions to mitigate fraud exposure and profit loss.

Perform outbound investigative phone calls for verification purposes to end users so as to determine the legitimacy of domestic or international call traffic or the validity of fraud claims.

Maintain a weekly report of financials to identify quantitative impact of fraud activity.

Perform new order fraud background checks for large, high dollar orders, SIP trunking orders, or new sign-ups as required.

Provide recommendations to the modification or creation of new fraud policies and procedures so as to enhance fraud detection, mitigation, and recovery efforts.

Identify new and continuously evolving trends, domestic and international.

Identify and recommend process improvements as part of a continuous improvement framework.

Desired Skills & Requirements

Detail oriented

High integrity

Performs complete and thorough follow-through of assigned cases and follow up.

Highly technical, computer savvy with online investigations, proactive in research, fact-gathering and fact-checking.

Excellent written and oral communication skills.

Proficient in both Microsoft Office Suite and G-Suite tools. 

Customer service professional

Bilingual a plus

Experience in telecom industry tools a plus

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here.