At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Fraud Specialist’s work is creative, exciting, and different every day. 

As a Fraud Specialist at Chase, you will not only play a pivotal role in maintaining our profitability and Identifying fraud trends but also embark on a rewarding career journey. This role offers you the opportunity to enhance your skills, work with a dedicated team, and contribute to minimizing credit losses, all while enjoying the benefits of being part of a globally recognized company.


JOB RESPONSIBILITIES
• Tracks statistical information, requesting various documents to determine the validity of the customer as well.
• Follows standard procedures and action plans to reduce exposure on fraudulent use of Social Security Numbers and Tax Identification Numbers
• Documents the review and investigation process followed for each account reviewed and preparing various documents, reports and system

Required qualifications, capabilities, and skills
• Computer experience required, utilizing multiple computer applications in a Windows-based environment 
• Completed at least 2 years in college or, Completed the K-12 Curriculum or, 
• High school graduate with 1 year customer-interfacing work experience or, 
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills
• Ability to multitask using a computer and simultaneously provide customer support 
• Comfortable in a fast-paced, consistently changing environment  
• Previous experience working in a Hospitality, Restaurant or Retail industry 
• Have a passion for helping people by solving problems, presenting, and explaining solutions 

  
Work Schedule: 
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter. 
 
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.