Description The Fraud Strategy Analyst is accountable for monitoring and developing fraud risk strategies for Digital Payments. Responsibilities include evaluation of new tools and processes to enhance detection, reporting on overall Fraud losses and trends in addition to monitoring strategy performance, analyze data and develop fraud rules to mitigate and prevent fraud losses. Reconcile numerous metrics and condense/summarize performance for our Executives and Business Partners. The candidate will drive reductions in fraud losses through development of data driven solutions, which requires strong SQL/SAS, analytic and problem-solving skills, implementation, and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Product team and external vendors. Primary responsibilities include: + Monitor fraud trend and develop fraud strategies, tools, processes to deliver superior fraud detection while balancing customer experience + Assess new and existing products and services for fraud risk and propose mitigating controls + Strong partnership with vendors, various product teams, fraud operations and technology team to effectively manage the fraud controls for Digital Payments + Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards + Develop, implement, monitor, and provide performance tracking of fraud strategies and fraud prevention tools and processes + Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions + Effectively manages competing priorities of requests working under strict deliverables Required Skills/Experience: + Knowledge of all fraud types and able to identify the multiple attributes that categorize those types such as First Party Fraud, ATO, Scams, Synthetic, etc + Proficiency with data extraction/manipulation/mining tools (data processing and analysis) such as SQL + Proficient with Microsoft Office applications; Advanced Excel and PowerPoint + A clear understanding of business requirements to address deliverables promptly + Strong problem solving and analytical skills preferably in Financial Services industry + Must also be able to collaborate with multiple product owners to look for additional procedure and rule opportunities, create new proactive processes and reporting to mitigate fraud for that specific product. + Excellent communications (oral and written), interpersonal / business partnering, and organizational skills Preferred Skills/Qualifications: + Knowledge of the fraud life cycle, industry trends and fraud tools/solutions preferred + Experience with the project management lifecycle through Agile + Previous experience with managing fraud risk at another financial institution Education: + Bachelor’s Degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline Candidates must currently be a U.S. Resident to be eligible for this role. + Please note that U.S. Immigration sponsorship or work visa is not available for this position and candidates must have permanent authorization to work in the U.S. Hours and Work Schedule Hours per week: 40 Work Schedule: 8:30 - 5:00, Monday - Friday Pay Transparency The salary range for this position is $73,575- $122,625 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/10/2025