You are a natural leader. You do what’s right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.

Job Summary

As a Fraud Supervisor in our Front Hot Line team, you will have the opportunity to manage a dynamic team. We seek team members who take initiative, adjust quickly to change, maintain a positive attitude, and take responsibility for results. In this role, you will be able to deliver a great customer experience, even when handling challenging situations. You will have the chance to offer customers alternative solutions and enhanced products, making a real impact on our customer relationships.

Job Responsibilities:

Develop and lead team of SpecialistsLead by example and coach on key behaviors to drive resultsHandle for performance managementSelect and retain talentIdentify ways to support inclusion and diversityManage team performance, leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standardsResolve employee and escalated customer problems and inquiresOperates with urgency and meet deadlines

Required Qualifications, Skills and Capabilities:

Must be willing to work in an environment that requires phone-based customer interactionExperience with multiple browsers, multiple tabs, window navigation and instant messenger toolsFluency in Windows Operating Systems and Microsoft Office toolsAbility to delegate tasks, Conflict resolution skills, Prioritize diverse workloadsParticipates in execution of strategySpecialized functional or technical knowledge that allows for independent thought and action on important department activitiesRequired to abide by all applicable regulatory and department practices and proceduresDrive risk and control initiatives

Preferred Qualifications, Skills and Capabilities:

Advanced proficiency with computer functions with MS Office Suite strongly preferredHigh School Diploma or equivalent required, Bachelor’s degree preferredCommunicate both verbally and writtenAbility to influence internal and external business partnersRelationship managementMinimum of two years management experience strongly preferred

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.