Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. 

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Each year our customers receive billions of money transactions when people like you and me use our debit cards and credit cards to pay for goods or services. Our Fraud teams are responsible for identifying potential risk processed through any one of our Merchants. The Fraud Support role plays a vital part in assisting Worldpay customers through the Transaction.

We welcome applications from both graduate calibre and experienced candidates who are looking for an early careers opening within the Financial Services. If you have a confident telephone manner then this could be you next move.

What you’ll own

As a Fraud Support Associate you will be responsible for providing administrative support to the UK Fraud team. This will include e-mail and letter correspondence with customers and handling inbound calls from customers with queries specifically in relation to ongoing investigations. You will update the case management system through recording customer communications and any actions taken to support the fraud analysts with their investigations. You will also assist with raising suspicious activity reports. You will also ensure that our customer experience is as smooth and swift as possible whilst maintaining call quality standards in accordance with Transaction Monitoring training guidelines and processes including regulatory requirements to treat customer fairly (TCF) alongside other compliance regulations. 

Provide excellent customer service to Worldpay merchants

Ensure customers receive prompt resolution to queries regarding their cases

Administrative tasks, updating case management systems

Build relationships with internal teams

Query management

Ensure daily objectives and SLA’s are met

What you bring:

Customer facing experience ideally in a telephony role

Excellent communications skills

Microsoft Office skills and strong Excel skills and the ability to quickly learn systems

Ability to prioritise and deliver to tight deadlines

Working hours Monday to Friday 9am-5pm, this is a hybrid role working 2 days in the office and 3 days at home.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. 

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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