Job Description

To manage a team of resources through proactive and reactive processes and procedures within the fraud environment.

Bring clarity and direction in addressing fraud events by efficiently and effectively utilising appropriate fraud interventions to reduce fraud losses for FNBManage and execute activities in line with standards for approvals and/or refuting reimbursements or write-offs based on the rand value of fraud incidents that have been reported and identified in FNBMonitor and manage the resolution of customer complaints by using identified complaint trends to inform the handling of any re-occurrenceActively participate in key internal forums and share information and insights with colleagues across the BankCultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industryDeliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsCompile and communicate accurate and timely reports on fraud cases and track progress made. Keep key stakeholders informed of case status including updating relevant information systems and tools (e.g. SAFPS list) accessed by the fraud communityCompile relevant and comprehensive case related documentation in the required format to support efforts in addressing identified fraud eventsMonitor and address the quality and accuracy of information captured and solutions identified to minimise the impacts of fraud events to maintain a positive reputation of FNB when dealing with fraud mattersExtract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policiesEnsure that required systems are available for use, suitable rules are applied and fraud investigation processes are executed within the required timelines and compliance standardsManage resource allocation assigned to fraud periods and events to ensure timely and focused delivery of the required interventionConduct fraud analysis activities in line with applicable laws, policies and procedures stipulated in FNBEnsure optimal performance of both individuals and teams through the development of skills to achieve business objectivesManage personal development to increase own skills and competenciesJob Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

20/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.