Overview AARP is the nation’s largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health security, financial stability and personal fulfillment. AARP also produces the nation’s largest circulation publications: AARP The Magazine and AARP Bulletin. AARP’s Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP’s social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security. Are you ready to assist people who have been victimized by a scam? If so, the Fraud Watch Victim Support Helpline team is looking for you! The Helpline is available to help anyone, and we provide support and guidance to those who have been targeted for scams. Join us and bring your compassion and communication skills to assist victims. AARP is committed to your growth and cultivating your continued learning and development. This paid internship is anticipated to start in Fall 2024 and continue through the end of the year, with a possible extension into 2025. Responsibilities Return calls from the Helpline to assist people who have questions about fraud or have been victims of scams Provide good empathic listening skills and appropriate referrals for reporting and securing personal information and assets Participate in team meetings for program updates Assist with creating new program documents and training tools Assist with assigning calls to volunteers for the Helpline Qualifications Preferred enrollment in a Social Work or Social Service program; must be enrolled at an accredited college/university as an undergraduate junior or senior, graduate student, or post-doctoral student and remain academically enrolled throughout the internship or must have graduated from college and enrolled in a continuing education program Must be a self-starter and adaptable Ability to manage multiple projects Ability to work well with diverse populations, including age, gender, race, and sexual orientation Technical proficiency in Microsoft Office programs and Zoom Exceptional verbal/written skills Applicants should be available to work in the Pacific or Mountain Time zone AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions Home office environment with the ability to work effectively surrounded by moderate home environment noise Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits The hourly range is $18 for undergraduates, $21 for graduate students, and $28 for Ph.D. candidates. Internships are non-exempt positions and are not eligible for employee benefits. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.