This position is located at 25-27 Redchurch St., London, , E27DJ United Kingdom Role Summary
A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You'll Be DoingBrand Experience
Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
Leadership & Team Management
Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools
Visual & Business Operations
Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operationsSupport Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accuratelyAwareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication & Relationships
Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focusesPositivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communicationMentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression What You'll Need Energy and happiness that is contagious to your friends, family, and everyone around youBuilds relationships naturally, embraces individuality and diversityExhibits clear verbal communication skillsAbility to thrive in a fast paced, rapidly evolving environment The Perks
Work Life Balance:
‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
Employee Assistance program to support with mental, physical and financial healthDiscount off external gym membershipsPrivate Medical Insurance for eligible employees
Employee Discounts:
Up to 40% employee discount at all URBN Brands
Travel:
Season ticket loan for eligible employeesCycle to work scheme for eligible employees
Continued Development:
We offer structured support within the business alongside continued learning and development
#FreePeople #LI-AA1
Equal Opportunity StatementURBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs. Options ApplyApplyShareSubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Not finding the perfect fit?
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