Returning Candidate? Log back in! Free People Store Manager - Guildford, UK Location UK-Guildford ID 2024-11503 Job Family Stores Employee Type Regular Position Type Full-Time Location

This position is located at 159 High St, Guildford, , GU13AJ United Kingdom Role Summary

The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement.

What You'll Be Doing

Leadership and Team Management

Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development pathsDevelop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solversInspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team

 

Brand Experience

Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customerRetail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be sharedDigital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolvesCommunity & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products

 

Visual and Business Operations

Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and marketInspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisionsChange & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customerManage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store’s performance and profitability

 

Communication and Relationships

Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solvingLeadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisionsKnowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate. What You'll Need Strong people management and leadership skillsStrong business acumen and ability to achieve visual and operational excellenceInspires entrepreneurial thinking and can lead teams to achieve extraordinary resultsExceptional critical thinking skills and a passion for continually evolving and innovatingStrong merchant skills and a history of delivering financial resultsWell-rounded leader with a proven record of hiring and developing creative and operational talentExperienced in coaching, counseling & conflict resolution

Key Partners

District + Regional TeamStore OperationsBrand Experience TeamRegional Loss Prevention ManagerInventory ControlSales AuditFacilities

Special Requirements

Ability to regularly work nights and weekendsOccasional travel The Perks

  

Work Life Balance:

‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

 

Wellbeing:

Employee Assistance program to support with mental, physical and financial healthDiscount off external gym membershipsPrivate Medical Insurance for eligible employees

 

Employee Discounts:

Up to 40% employee discount at all URBN Brands 

 

Travel:

Season ticket loan for eligible employeesCycle to work scheme for eligible employees

 

Continued Development:

We offer structured support within the business alongside continued learning and development

#FreePeople #LI-AA1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs. Options ApplyApplyShareSubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Not finding the perfect fit?

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