Job Title: ESS Account Specialist Job Description The Enterprise Special Services (ESS) team is rapidly growing and seeking a highly skilled and motivated Account Specialist to enhance the shipper experience for vendors and sellers who utilize inbound transportation services. As we continue to drive innovation within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions and take action to improve shipper performance metrics. Responsibilities + Monitor, verify, and present data daily + Overcome transportation disruptions and other barriers in real-time + Identify transportation defect root causes + Maintain daily logs on assigned shippers + Lead weekly calls with assigned shippers + Lead Daily Business Review Stand up calls Essential Skills + Account Management + Customer Service + Excel + Problem Solving + Logistics + Transportation + Intermodal + Supply Chain Additional Skills & Qualifications + Good relationship building skills + Organizational skills + Effective communication + 2 years of Logistics, Supply Chain or related experience preferred + Understanding of basic data analytical skills + Experience writing documents on process improvement proposals + Entry-level knowledge of MS Excel + Familiarity with Excel spreadsheets and ability to navigate and interpret data + Interpersonal and customer service skills Work Environment The role offers a hybrid work environment with 3 days a week in-office initially, transitioning to 5 days in office by January 2025. The position includes a 2-week in-person training period. Candidates will have the opportunity to work with some of the company's top customers and gain valuable experience in the logistics and transportation industry. #azajobs24 About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.