Summary

The Freight Supervisor's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Freight Supervisor will review inbound product deliveries and work schedules to ensure delivery coverage. They will also maintain backroom standards by supervising merchandise team members, accurately processing freight, and taking full account of physical inventory to ensure product is continuously flowing to the sales floor. This team member is fully accountable for annual physical inventory of the store. The Freight Supervisor will also embody characteristics and perform the duties of Hearts, Hands, Minds and Inspire.

Responsibilities & Competencies

HEARTS

Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs

Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location

Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor

HANDS

Performs on-hand counts of merchandise throughout the back room and sales floor to ensure all inventory is accounted for

Receives and unloads truck deliveries with close attention to detail and ensures freight is organized and undamaged

Processes freight received from trucks to ensure all merchandise is accounted for and ready to be sent to the sales floor when necessary. Required to enter and exit truck beds to remove freight. Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks.

Cleans and organizes the back room and maintains high standards in the cleanliness and quality of their work area

Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail

MINDS

Consults with store management regarding inventory discrepancy and product flow issues to reduce shrink

Merchandises product in a way that catches the customer's attention and promotes sales

Constantly improves processes and seeks innovative ways to create a better flow of inventory throughout the store

INSPIRE

Works closely with store management to ensure that incoming freight has a strategic plan for movement onto the sales floor

Oversee and direct the work of the merchandise and replenishment team to maintain backroom organization, 100% in stock on the sales floor, and accurate planogram execution

Partners with store management to align scheduled hours with the inbound product flow to create full workload coverage

Trains team members in freight processing and stocking activities

Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.

Physical Demands

Stand during an entire shift (other than normal break time)

Continuously walk around all areas of the store throughout shift

Read written instructions, reports, and other information on paper and computer screens

Orally communicate with customers and other team members on consistent basis throughout their shift

Input data on computer keyboard and handheld units

Use 2-way radios (hear incoming messages and provide verbal response)

Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor

Lift, place, and arrange items on shelves and racks

Bend down and reach above head

Climb and descend ladder

Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lbs on a constant basis, 10lbs on a frequent basis, 10-49lbs on an occasional basis, and 50-97lbs group lifts on an infrequent basis)

Expected Availability

Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression.

Education & Experience

Education

Minimum - High School Diploma or equivalent

Experience

Minimum - 1+ years experience in customer-centric environment

Preferred - Previous supervisory experience preferred

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This position will be located at:

4950 South 74th St Greenfield, WI 53220-4320

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount

For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.