Description We are in the pursuit of a French-Canadian speaking Call Center Representative to immerse in our construction and contractor services team based in Rutland, Vermont. The role is centered around endorsing customer support within a nationwide call center setting, processing customer applications and payments, and maintaining precise customer records. MUST BE BILINGUAL IN FRENCH CANADIAN - REQUIRED Responsibilities: • Efficiently and accurately handle incoming and outgoing customer calls maintaining a high level of professionalism. • Understand and communicate our home improvement programs to customers and affiliates. • Promptly respond to customer and affiliate inquiries, providing accurate information. • Create work orders ensuring all customer information is accurate. • Schedule and confirm measure appointments with customers and affiliates as necessary. • Process customer payments in a timely and accurate manner. • Regularly update and maintain customer records in the operating system. • Leverage your call center customer service and remote support skills to enhance customer satisfaction. Requirements • Prior experience in the construction/contractor industry is preferred. • Proven customer support experience or experience as a client service representative in a call center is required. • Familiarity with CRM systems and practices. • Proficiency in relevant computer applications such as Microsoft Office. • Strong phone contact handling skills and active listening abilities. • Ability to handle stressful situations appropriately. • Experience with remote support tools. • Knowledge of the construction/contractor industry's customer service principles and practices. • Ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • High school degree; additional qualifications will be a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .