The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere and confident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Summary: The Technician trains customer associates to become equipped to handle the intricacies of the department. They are responsible for the training and development of customer employees to include but not limited to, adherence to plan-o-grams, building of displays, resets and remodels, design, production and decoration of product.  The incumbent in this position has excellent product knowledge and is viewed within Acosta and by the customer and client as the “expert” in procedures and setup for their assigned area.  They may work and travel independently and visit stores as assigned to ensure customer requirements are met.  

Key Responsibilities 

Training and development of customer employees to ensure that a customer team is developed to handle the intricacies of the Fresh Foods and/or Bakery and/or Deli department. 

Represents the company in professional capacity to ensure that available human resources are properly trained to handle the details of a Fresh Foods department on a day-to-day basis. 

Travels and visits stores independently to ensure client/customer requirements are met.  Retail travel needs to be scheduled in advance with an agenda outlined for the travel days.  While traveling, each technician will check in frequently with an update.  Formal pre and post communication with the store may be necessary to determine what resources will be needed.  Objectives for each visit will be determined as well as a desired outcome. 

New store openings/remodels: 

May assist stores with setting cases to plan-o-grams. 

May train associates to set cases to plan-o-grams. 

May train associates on production. 

May support production to meet store volume needs pre and post opening. 

New items set ups, tracking and analysis.  Maintenance of plan-o-grams as needed, seasonally and according to business needs.  Maintenance of program manuals and supporting of merchandising tools for specific categories. 

May develop Reports to include: 

Store Visits. 

Monthly category reports that include analysis, seasonal recommendations, deletes, and trends. 

Annual category review reports. 

Other reports and analysis as needed. 

May communicate weekly with merchandisers, store visit recaps to management and introduction of new programs and new items. 

Other duties as assigned. 

Work Experience Requirements: 

Must know the details of Fresh Foods and/or Bakery and/or Deli operations. 

Must be able to set up displays and participate in resets and remodels individually and as part of a team 

Must have a valid driver’s license. 

3 years of related technical experience in core retail Fresh Foods, Bakery, or Deli operations. 

Knowledge, Skills, and Abilities Requirements: Must know the details of Fresh Foods, Bakery, or Deli operations Must possess Fresh Foods, Bakery, or Deli production skills. Must be able to individually, and as part of a team, set up displays and participate in resets and remodels. Must have a valid driver’s license.

Physical Requirements: Seeing Color Perception Lifting (40 – lbs.) Ability to Travel Pushing/Pulling Carrying (40 – lbs) Personal Skills Requirements: Ability to work without a supervisor Strong Communication Skills

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