As a member of our hospitality team, the primary responsibility of a Front Desk Agent is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, IHG Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival. Issue room keys and provide instructions to their room for smooth guest arrivals. Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations. Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests. Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail. Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests. Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records. Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation. Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.