Overview

The Front Office Agent is responsible for maintaining and promoting hospitality by welcoming and checking in guests in a courteous and efficient manner.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Support the Crowne Plaza hallmark and service standards.
2. Responsible for checking guests in and out of hotel.
3. Responsible for making reservations and cancellations.
4. Execute strong customer service abilities and handle customer concerns appropriately.
5. Process and file paperwork accurately.
6. Responsible for answering elevator alarms.
7. Balance Credit cards, room revenue, and occupancies.
8. Prepare reports for departmental heads
9. Perform computer backup.
10. Provide hotel directions to hotel guests.
11. Working knowledge of safety box and check cashing procedures.
12. Able to perform all duties of PBX.
13. Stay up to date on room rates, packages, discounts and how to handle each.
14. All other duties as required.

Competencies

1. Excellent written and verbal communication.
2. Strong organizational skills.
3. Strong attention to detail.
4. Strong computer systems skills.
5. Exhibit strong interpersonal skills.
6. Exhibit excellent customer service skills.
7. Demonstrate time management abilities.
8. Detail and multi-task oriented.

Education & Experience

1. HS Diploma or equivalent required.
2. Generally 2-5 years of experience in hospitality.
3. Possess computer skills in Word, Excel, and Outlook.
4. Positive and professional attitude at all times.
5. Knowledge of greater Louisville Area.
6. Ability to work with all levels of management.
7. Ability to meet deadlines in fast paced environment

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, calculators, photocopiers, filing cabinets and scanners

While performing the duties of this job, the employee is regularly required to talk or hear. Requires finger dexterity to be able to operate office equipment, grasping, writing, standing, walking repetitive motion, hearing visual acuity, and may on occasion have to lift and carry up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.