Front Desk Agent Requisition ID 2024-59825 Category Front Office Operations Job Location US-FL-St Pete Beach Property TradeWinds Island Resort Compensation Type Hourly Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

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Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers

Overview Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row!  TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach. The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all Guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.  Responsibilities Greet and welcome all Guests approaching the Front Desk in accordance with Highgate Hotel standards.Answer Guest inquires about hotel services, facilities and hours of operation in a timely manner.Answer inquires from Guests regarding restaurants, transportation, entertainment, etc.Be familiar with all in-house groups.Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner.Use proper two-way radio etiquette at all times when communicating with other employees.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Maintain a clean work area. Qualifications One or more years of Resort Front Office experience is strongly preferred.Proven ability to handle a high volume of calls, assignments and direct guest contact in a fast paced manner.Must have open availability, including evenings, weekends and holidays, as they are our busiest times.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Flexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and Guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and Guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with Guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating Guest or operational needs.Perform other duties as requested by management. Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.