Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.

Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 TopWorkplaces list!  If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:

Competitive wages

Paid vacation after 6 months of employment

Paid sick time and holiday pay

Health & well-being benefits after 60 days of employment

401(k) with employer matching

Free onsite parking and discounted bus passes

Complimentary meals

Discounted hotel stays

Career development programs and tuition reimbursement

Community volunteer opportunities

Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel.  Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.

Job Specific

Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests

Obtain necessary credit and payment information from guests

Provide check cashing and foreign currency conversion for hotel guests

Coordinate with other hotel departments to satisfy guest requests

Provide detailed information about hotel facilities and operating hours

Adhere completely to all Loews Hotels Star Service Standards

Sell rooms in accordance with Front Desk sales strategies

Receive and transmit guest messages

Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies

Distribute and coordinate completion of SQS survey cards during guest check-out

Read Group Profiles and Banquet Event information on a daily basis

Maintain the cleanliness and excellent condition of equipment and work area

Other duties as assigned

Maintains clean and excellent condition of Front Desk area

Maintains proper stock of all supplies in Front Office

Executes emergency procedures in accordance with hotel standards

Notifies appropriate individuals and departments of any problems or unusual matters of significance

Attends all appropriate hotel meetings and training sessions

Is polite, friendly, and helpful to guest, employees and management

Promotes and applies teamwork skills at all times

Complies with all hotel standards, policies, and rules

Complies with safety regulations and procedures

Remains current on hotel information and changes

General

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

General knowledge of hotel departments

Excellent communication skills – oral and written

Excellent guest service skills

Knowledge of computer programs utilized in property management

Able to work a flexible schedule, including weekends and holidays

Must be able to stand for an eight-hour shift