Compensation: $28 per hour, Full-Time Job Summary

Hyatt Centric Fisherman's Wharf is looking for a front desk agent joining the team! It will be the perfect job for you if you genuinely enjoy working in a fast pace environment, meeting with interesting guests from all over the world. Hyatt Centric Fisherman's Wharf has been a legendary landmark in the Fisherman's Wharf & North Beach neighborhood for over 30 years. Our amazing team is what makes the hotel so special for our guests.

ResponsibilitiesQualifications

Key responsibilities of a Front Desk Agent include:

Checking guests in and out of the hotel in a efficient, courteous and professional manner Ensuring that special requests are noted and fulfilled Communicating with all departments regarding in house VIPs and any special requests/needs Promoting and selling special hotel programs, special rate packages and upgrades when appropriate Interacting with hotel associates in a professional manner, assisting other departments with necessary information Answering the telephone in a professional manner and assisting guests with any questions, directions, etc. Routing inbound calls on the switchboard and assisting callers with inquiries as needed Providing callers with accurate information on hotel facilities and services Supporting Bell & Valet per business needs Maintaining an up to date working knowledge of all property amenities as well as any special events Managing and resolving all guest complaints and compliments in a professional and courteous manner 

Job Requirements

The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment.  We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

The minimum qualifications for this position are:

High school degree or equivalent Strong computer skills, prefer Opera experience Pleasant telephone demeanor Ability to handle stressful situations in a calm, professional manner Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice Must have the ability to work a varied schedule that may include evenings and weekends Posted December 13, 2024