Job Description Summary

The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Front Desk Agent serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift.

Job Description

Principle duties and responsibilities (Essential Functions) include:

Key Job Functions

Greet, register, and assign rooms to guestsMaintain adequate supplies at each front desk stationIssue room key and provide instructions to BellpersonMaintain updated registration and key files at all timesAnswer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directionsKeeps records of room availability and guests' accountsCompute bills, and collect paymentsMakes and confirm reservationsPosts charges such as room, parking, food, liquor or telephone to ensure collection of revenueAssist in reservations or PBX as neededBuild solid relationship with your ColleaguesTreat colleagues with respect and dignityMaintain outstanding interpersonal relations with guests and co-workersContribute to building a positive team spiritOther duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyone

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

One year certificate from college or technical school, or three to six months related experience and/or training or equivalent combination of education and experienceKnowledge of Opera and internet software preferredAbility to read and comprehend simple instructions, short correspondence and memosAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationTrack record of delivering exceptional guest or client experienceCommunication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Bi-Lingual communications skills a plusStrong communication skillsAppropriate professional appearance and demeanor

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds.  Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

The noise level in the work environment is usually moderate.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.