Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space. Overview We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: • Check in/out guests ensuring proper credit is received. • Process special requests made by guests and follow all processes and procedures as established for all requests. • Performs cashier functions including posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks. • Maintains house bank. Reconciles and submits for deposit. • Performs reservation functions including entering and updating group files. • Acts as a concierge by providing local entertainment to guests. • Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources. • Maintains the highest level of employee/guest relations through communication and interactions. • Monitors, sells and posts items from the Sundries shop. • Promotes and upsell special hotel programs, restaurants, Aromas Café, and all events. Qualifications • High school diploma or equivalent. • Two – four years of experience in customer service, within the hospitality industry. • Intermediate experience with computer and software skills, including using MS Office Suite. • Basic understanding and working knowledge of billing, posting, charges, cashing checks, safe deposits, and refund concepts, as well as arrival/departure flow. • Must be able to interact with resort guests and staff in a professional manner, assisting and sharing information with other departments. • Must be able to read, write, speak, and understand English to communicate with guests, staff, and perform and instruct in emergency situations. • Must have a basic understanding to perform simple math functions (adding, subtracting, multiplying, dividing, and percentages). • Must be able to multi-task to assist guests in person and answer calls at the front desk. • Must be able to work in a high-stress, high volume, seasonal environment. • Must be able to work various shifts, overtime, holidays, and weekends, as necessary. This is a part-time position; working up to 20 hours average per week. Compensation Range The compensation for this position is $17.50/Hr. - $19.50/Hr. based on qualifications and experience.