JOB DESCRIPTION SUMMARY: Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Provide excellent guest service to both internal and external guests. • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests. • Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible. • Responds to guest requests, complaints or inquiries courteously and promptly. • Enters changing reservation information into computer system. • Posts charges to guest accounts and processes payment of accounts. • Ensures a maximum level of service and satisfaction is achieved and maintained. • Operates Hotel switchboard and/or PBX. • Create reservations using the PMS system both individual and group related providing informational feedback regarding confirmation of reservation, arrival\departure, check-in, check-out, cancellation policy, credit card & payment requirements. • Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the Bank Deposit stamp. • Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts. • All other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or GED required. Some college courses in Hotel Management preferred. SPECIAL QUALIFICATIONS: Must possess excellent communication and organizational skills. Previous Hotel/Motel experience preferred. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times. LANGUAGE SKILLS: Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints. 7:00am to 3pm 5 days per week