Description

Job Overview:1pm-9:30pm & 3pm-11:30pm (Shift subject to change based on business needs)

Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is registering guests to their hotel room.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

 Projects a positive image and greets all guests  Performs hotel check-in and checkout transactions  Enrolls guests to player’s club, generates rewards cards upon demand  Disseminates information to guests regarding the property, hotel, promotions, etc.  Performs miscellaneous tasks such as cash handling, check authorizations, faxing, copying  Maintains cash drawer, drops cash as required, submits supporting documentation  Assists with ensuring qualified players receive priority service from a Games and F&B perspective  Answers telephones, routing calls as necessary  Assists with Concierge duties as necessary  Actively resolves guest issues and disputes  Reports guestroom issues to Maintenance  Re-stocks Front Desk supplies  Keeps work area clean and orderly  Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

 High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment  Must be twenty-one (21) years of age or older  Must be able to type 20 words per minute minimum (typing test will be administered) - required  Good writing and verbal communication skills required (skills test will be administered) - required  Experience in customer service- required  Must be able to lift and carry up to 40 lbs  Must successfully pass job interview, including a guest service audition  Must be able to operate standard office equipment – phones, computers, etc.  Must be able to pass a panel interview and audition  Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview’s audition process  Must be able to stand and/or walk for entire shift  Must be able to work effectively in a fast paced, high volume environment  Must be able to operate standard office equipment – phones, computers, etc.  Willing and able to work odd or irregular hours including nights, weekends, and holidays  Willing to travel and participate in training as recommended or required  Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position  Must have willingness and ability to work in a smoke/secondary smoke environment

 NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

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