Welcome page Returning Candidate? Log back in! Front Desk Agent/ Part-time Job Locations US-VA-Hot Springs Posted Date 23 hours ago(1/9/2025 8:38 AM) Requisition ID 2025-118094 # of Openings 1 Category (Portal Searching) Front Office Operations Location

The Omni Homestead Resort & Spa

 

 

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

 

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

The Guest Service Representative is responsible to provide a warm welcome to all guests staying in the Hotel, ensuring all needs are met, anticipated whenever possible, and building and fostering relationships with new and repeat guests. Guest Service Representatives are expected to respond to all guests' requests expediently, assisting with dining, activity, and event reservations, additionally answering all inquiries accurately. Guest Service Representatives are expected to provide a prompt and efficient check-in and check-out experience, charge all guests appropriately, accommodate room-change requests expediently, and provide the most positive experience possible.

Responsibilities QualificationsPrevious guest / customer service experienceStrong written and verbal communication skills, including the ability to have a pleasant disposition over the phoneAbility to effectively problem-solveAbility to work well under pressure, in an ever-changing environmentAbility to retain and effectively communicate new pieces of informationPrevious hotel front desk/concierge experience (preferred

 

Tools and Equipment:

 

Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

 

Interior and on occasion exterior of hotel with exposure to weather conditions. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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