Sheraton Memphis Downtown is a well-established hotel located in the heart of downtown Memphis, Tennessee, offering an exciting and dynamic work environment. As a job applicant, joining the team at Sheraton Memphis Downtown means being part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city. The hotel offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and rewarding career path. Sheraton Memphis Downtown is committed to creating a guest-centric work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a fast-paced and dynamic environment, where they can showcase their skills, grow their career, and be part of a team that delivers exceptional service to guests. Joining the team at Sheraton Memphis Downtown presents a unique opportunity to be part of a respected hotel that plays a key role in the vibrant hospitality scene of Memphis.
OverviewAre you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
Provide exceptional customer service, creating a positive first impression for guestsEfficiently handle guest check-ins and check-outs, ensuring accuracy and efficiencyRespond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathyAssist guests with recommendations and information about local attractions, dining options, and hotel amenitiesCollaborate with other departments to ensure seamless guest experiencesMaintain a clean and organized front desk areaHandle cash and credit card transactions accuratelyDemonstrate a strong attention to detail and a proactive approach to guest satisfactionJoin our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environmentExcellent communication and interpersonal skillsPrevious cash handling experience requiredStrong problem-solving abilities and the ability to remain calm under pressureProficiency in computer systems and knowledge of hotel property management softwareOutstanding organizational and multitasking skillsAvailability to work flexible schedules, including evenings, weekends, and holidaysHigh School diploma or equivalent BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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