Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Come be a part of something bigger! Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few • Many more, please inquire for more details Join the Margaritaville Lake Resort, Lake Conroe | Houston and love where you work! It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas. Overview Front Desk Agents are a major part of the "personality" of the resort and provide assistance in both the initial and final impressions that the guests have of the Resort. The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors. What You'll Do: Greet and welcome guests upon arrival, creating a positive first impression. Handle check-ins and check-outs efficiently, ensuring guest satisfaction. Manage reservations, answer guest inquiries, and address complaints promptly. Maintain a clean and organized front desk area. Provide accurate information about the resort, rooms, rates, and amenities. Process payments and manage cash transactions accurately. Coordinate with housekeeping and maintenance to ensure smooth operations. Promote teamwork and contribute to a friendly, safe work environment. Perform other duties as assigned. Qualifications What You'll Bring: A friendly and professional demeanor with excellent communication skills. Strong organizational skills and attention to detail. A passion for customer service with a positive, can-do attitude. Ability to multitask and remain calm under pressure. Previous experience in hospitality or customer service is a plus but optional. Flexibility to work various shifts, including evenings, weekends, and holidays. Proficiency in hotel management software and Microsoft Office is a plus. MARIGINAL FUNCTIONS: Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Management. PHYSICAL REQUIRMENTS (as required by OSHA and ADA – US only): Requires constant standing, walking, and bending over. Requires occasional crouching, reaching, and lifting/carrying of up to 25 lbs. Requires frequent manual dexterity, fine, and gross motor skills, and constant vision, and hearing