The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Front Desk Agent at The Cosmopolitan, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE: $19.00 per hour

THE DAY-TO-DAY:

Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaintsDeliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and with guest room check-ins and check-outsEnhance guest experience through offering upgraded accommodations where availablePartner with Housekeeping and other related departments to meet guest expectations and special requestsEnsure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling proceduresControl and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

THE IDEAL CANDIDATE:

High School diploma, GED or equivalent educational experienceAbility to work varied shifts, including weekends and holidaysSix (6) months experience in guest services focused roleSix (6) months face-to-face guest service experienceProficient computer skillsKnowledge of Learning Management Systems (LMS) platformCash-handling experience

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining room.Free parking on and off-shift.Health & Income Protection benefits (for eligible employees).Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today! 

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14611

Are you ready to JOIN THE SHOW? Apply today!