Current UC employees must apply internally via SuccessFactors 

 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

 

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.

About This Position

The Front Desk and Office Operations Program Coordinator is responsible for managing the daily operations of three front desks staffed by student workers. This role includes overseeing the hiring, training, scheduling, and ongoing management of student staff. Additionally, the Coordinator will coordinate processes and operations, including supply ordering, managing office key distribution and access, technology inventory, and basic website updates. This position plays a critical role in ensuring efficient front desk operations and seamless office management. This position is eligible for tuition remission, see UC Benefits information below for more details.

Job Overview

Coordinate processes, projects, special events, and provide administrative services leadership.

Essential Functions Hire, onboard, train, and supervise student workers for three front desks Develop and maintain work schedules to ensure adequate desk coverage during operational hours Provide ongoing coaching, performance evaluations, and professional development opportunities for student staff Create and maintain training materials, procedures, and policies for front desk operations Track staff timekeeping records and resolve errors as needed, ensuring accurate reporting Assist supervisor with compiling, analyzing and interpreting front desk performance and satisfaction reports; monitor and evaluate progress Act as the primary point of contact for resolving escalated front desk issues and ensuring high-quality customer service Order and manage office supplies, maintaining appropriate inventory levels Maintain and track office technology inventory, ensuring proper documentation and functionality Serve as the primary point of contact for copier and printer maintenance, liaising with vendors for repairs and service agreements Update department website with timely and accurate information, including events, resources, and operational changes Process all key & access requests  Represent the university in a positive manner and attend meetings/conferences and may represent the administrator with moderate authority to make commitments Perform related duties based on departmental need. This job description can be changed at any time Required Education Bachelor’s Degree – OR – Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement Required Experience One (1) year of relevant experience Additional Qualifications Considered Experience working in a customer service industry   Experience managing a large team with a complex schedule   Strong organizational, time-management, and multitasking skills Excellent written and verbal communication skills Proficiency in Microsoft Office Suite and basic website content management systems Physical Requirements/Work Environment Sitting - Continuously Repetitive hand motion (such as typing) - Continuously Hearing, listening - Often Talking - Often Standing - Seldom Reaching overhead - Seldom Pulling, pushing - Seldom Lifting - up to 20 pounds - Seldom Walking -Not Required Bending - Not Required Stooping - Not Required Climbing stairs/ladders - Not Required Kneeling, squatting - Not Required Crouching - Not Required Crawling - Not Required Shoveling - Not Required Lifting - up to 50 pounds - Not Required Lifting - over 50 pounds - Not Required

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

Competitive salary range dependent on the candidate's experience. Comprehensive insurance plans including medical, dental, vision, and prescription coverage. Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program. Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans. Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave. Tuition remission is available for employees and their eligible dependents. Enjoy discounts for on and off-campus activities and services.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html.

 

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu. 

 

The University of Cincinnati is an Equal Opportunity Employer.

 

REQ: 97994 

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