Benefits

Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges* Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund

*Privileges based on occupancy and business levels

General Duties:

• Ensure each guest receives a flawless, upscale, and professional guest service experience throughout their stay.
• Supervise and support front office associates to ensure adherence to hotel policies, procedures, and service standards.
• Lead all guest resolutions and follow up as required.
• Analyze guest feedback and provide strategic direction to continuously improve overall training and service quality.
• Assist with front desk supervision, reservations, check-in/check-out procedures, and financial transactions.
• Monitor daily bookings, ensuring VIP and special requests are met before check-in.
• Conduct pre-checks of VIP rooms, ensuring amenities and special requests are in place prior to arrival.
• Coordinate luggage collection and storage.
• Be present in the hotel lobby during peak times to assist guests and ensure smooth operations.
• Act as Lobby Ambassador, anticipating guest needs and taking timely action.
• Champion Medallia reports, guest follow-ups, and lead monthly Guest Experience meetings.
• Promote and inform guests about hotel and resort amenities, services, and special programs.
• Coordinate and manage communication between guests and staff to ensure customer concerns are resolved efficiently.
• Liaise with housekeeping and restaurant service staff to enhance the guest experience.
• Train and develop associates in communication, hospitality, customer service, safety, and technical skills.
• Conduct regular audits and communicate with accounting regarding any irregularities.
• Ensure good communication between all departments.
• Maintain confidentiality of system log-ons and ensure secure handling of financial transactions.
• Ensure bank-out procedures and cash handling policies are strictly followed.
• Resolve system issues and operate manually when necessary, leading staff through system crises.
• Attend staff meetings, operations meetings, and forecast meetings.
• Provide monthly feedback sessions with agents on performance and accountability.
• Communicate daily with revenue management to understand sales strategies.
• Support the Front Office Manager’s plans and actions to meet the company and hotel's mission and goals.
• Complete various assigned tasks by the Front Office Director and Manager with follow-ups.
• Maintain safety by adhering to policies, reporting accidents, and supporting all safety programs.

 

Employment Standards:

• Bachelor's degree in Hospitality Management, Tourism, or a related field preferred. High school diploma or GED required.
• One or more years of customer relations experience required.
• Proven work experience as a Guest Relations Manager, Concierge, or Front Desk Supervisor.
• Hands-on experience with hotel management software.
• Bilingual in Spanish preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong customer service skills with outstanding communication and active listening abilities.
• Excellent problem-solving, multitasking, and leadership skills.
• Strong sense of responsibility and professional presentation.
• Ability to work both independently and as part of a team.

Physical & Mental Requirements:

• Ability to walk, stand for extended periods, and use hands for handling objects.
• Ability to lift office products, guests luggage, and supplies up to 40 pounds.
• Ability to talk, hear, and use standard office equipment such as computers, phones, and photocopiers.
• Maintain a clean, safe, and environmentally responsible work environment.