Job Overview:  

 

The Front Desk Associate at The Brittany Condominiums provides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes. 

 

This is a 40 hour a week full time position.

 

Your Responsibilities:  

 

Provides exceptional customer service.   Meets and greets residents; checks guests and service providers in/out.   Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.   Assists with general concierge services and performs administrative clerical, Word and Excel document work.   Walks the building premises as directed for monitoring purposes  Monitors and controls access to the building  Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary  Provides general concierge services as well as administrative clerical work when needed  Helps maintain a safe and secure environment throughout the building/property(s)  Walks the building premises as directed for monitoring purposes  Have the ability to understand and complete all required forms  May be assigned other duties by supervisor 

 

Skills & Qualifications:  

 

Ability to manage multiple priorities  Demonstrates excellent customer service, communication and time management skills.  Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.   Command of information system hardware/software is preferred  Good written and verbal communication skills  Strong customer service and interpersonal skills required  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Computer and peripherals, standard and customized software applications and tools, and usual office equipment.  Ability to quickly and easily navigate the property/building as required to meet the job functions  Ability to lift 30 – 50 lbs  Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary  Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms  The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time   Must have the ability to detect auditory and/or visual emergency alarms  Occasional overtime may be required  Must have the ability to work extended/flexible hours, weekends, and attend Board meetings. 

 

Compensation:  

 

$16.00-$18.00 per hour 

 

Disclaimer Statement:  

 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.