**Hotel:** Oklahoma City Courtyard 2 West Reno Avenue Oklahoma City, OK 73104 Front Desk Associate Full time **Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence** **Starting Pay Rate: $15-16/hr.** **Evening and Night Shifts** Grow your career in hospitality with **Oklahoma City Courtyard Downtown!** Atrium Hospitality is currently recruiting a Front Desk Associate/ Night Auditor. We are looking for a highly motivated individual. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. **Why the The Courtyard– Oklahoma City** + Great team environment with leadership opportunities for associates + Free Downtown parking for associates + Free employee meals + Hotel Stay Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE! **Work Performed:** The Front Desk Associate is tasked with the following duties, responsibilities, and assignments: + Check-in and check-out guests. + Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner. + Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions. + Handle cash and credit card transactions and process guest accounts. + Maintain accurate accounts of cash, checks, and credit transactions. + Provide accounting support to the hotel by ensuring all revenues are posted to the correct department, balance the guest ledger daily and complete all necessary reports. + Provide reports to management about asset utilization and audit results. + Manage daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report. + May be required to make management decisions in a manager’s absence. + Effectively utilize excel, workbooks, and access to submit reports to corporate office as appropriate. + Fax, make copies, and arrange shipping and receiving of packages for guests, along with other services of the Business Center. + Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures. + All other work as required to complete the primary purpose of the position. **Qualifications:** **Required Experience:** + Professional customer service experience. + Six (6) months of Front Office experience in a hotel environment. + Prior experience performing basic accounting duties. + Proficient with computers and Microsoft Excel **Preferred Education:** + High School diploma or equivalent. **Physical:** + Able to stand and/or walk for duration of scheduled shift. **Availability:** + Flexible to work day shifts, early mornings, evenings, nights, weekends, and holidays. __________________________________________________ When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: + **Daily Pay** + **Significant Travel Discounts on Marriott and/or Hilton properties** + **401k Plans** + **Medical Insurance** + **Other property specific benefits** Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _____________________________________________ **_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._** **_Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._** **_Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales._** **_Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación._** **Notice of candidate Privacy Rights:** **https://atriumhospitality.com/privacy-policy/** Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: **Service** We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. **Perseverance** We will be better today than we were yesterday. **Inclusion** We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. **Respect** We treat others the way we would like to be treated. **Innovation** We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. **Teamwork** Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. **Come grow with us!**