Hotel: 

Oklahoma City Courtyard

2 West Reno AvenueOklahoma City, OK 73104

Front Desk Associate

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Starting Pay Rate: $15-16/hr.

Evening and Night Shifts

Grow your career in hospitality with Oklahoma City Courtyard Downtown! Atrium Hospitality is currently recruiting a Front Desk Associate/ Night Auditor. We are looking for a highly motivated individual. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. 

Why the The Courtyard– Oklahoma City

Great team environment with leadership opportunities for associates

Free Downtown parking for associates

Free employee meals

Hotel Stay Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!

Work Performed: 

The Front Desk Associate is tasked with the following duties, responsibilities, and assignments: 

Check-in and check-out guests.

Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner.

Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.

Handle cash and credit card transactions and process guest accounts.

Maintain accurate accounts of cash, checks, and credit transactions.  

Provide accounting support to the hotel by ensuring all revenues are posted to the correct department, balance the guest ledger daily and complete all necessary reports. 

Provide reports to management about asset utilization and audit results.

Manage daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report. 

May be required to make management decisions in a manager’s absence.  

Effectively utilize excel, workbooks, and access to submit reports to corporate office as appropriate.  

Fax, make copies, and arrange shipping and receiving of packages for guests, along with other services of the Business Center.

Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures.

All other work as required to complete the primary purpose of the position.

Qualifications: 

Required Experience:

Professional customer service experience.

Six (6) months of Front Office experience in a hotel environment. 

Prior experience performing basic accounting duties. 

Proficient with computers and Microsoft Excel
 

Preferred Education:

High School diploma or equivalent.

Physical: 

Able to stand and/or walk for duration of scheduled shift. 

Availability: 

Flexible to work day shifts, early mornings, evenings, nights, weekends, and holidays.

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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

Daily PaySignificant Travel Discounts on Marriott and/or Hilton properties401k PlansMedical InsuranceOther property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/