Job Overview:  

 

The Front Desk Associate provides exceptional customer service and be the friendly, helpful, professional receptionist at the front desk to our clients, vendors and associates.

Compensation: $22-23/hr

 

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

 

Job Responsibilities: 

 

This position involves a variety of responsibilities that support front desk operations and general office functions. The duties outlined below represent typical tasks performed in this role; however, not all responsibilities may apply to every position, and additional duties may be assigned as needed.

Provide a welcoming and professional presence at the front desk, greeting clients and guests warmly. Remain calm and composed while managing multiple tasks simultaneously. Greet and assist incoming clients, including opening doors when necessary. Receive, handle, and distribute urgent mail, packages, checks, and other business documents. Perform data entry into various company systems to support business operations. Prepare business mail, including labeling, folding, and stuffing envelopes as needed. Maintain the lobby and front desk area, ensuring a neat, organized, and professional appearance. Coordinate conference room reservations to support team and client needs. Collaborate effectively with coworkers, clients, and others by sharing ideas, listening to feedback, honoring commitments, and respecting workplace diversity in actions and communication. Attend all mandatory company meetings and events. Support cross-functional Facility-related duties and responsibilities. Demonstrate proficiency in Microsoft platforms, including Outlook, Excel, and Teams, to facilitate scheduling, data organization, and communication. Adhere to company policies and procedures. Perform additional reception and office-related duties as assigned.

This role requires flexibility, attention to detail, and a commitment to providing exceptional customer service in a dynamic office environment.

Skills & Qualifications: 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.

Must have experience in customer service and working with Microsoft Office products. Strong communications, verbal and written, and inter-personal skills essential. Responsible for maintaining Company, Resident and Staff confidentiality. Telephone Etiquette; Resident Database Resources; Basic understanding of office equipment. 

Education and Experience:

High School Diploma or equivalent required. College degree preferred. 2 years of customer service experience 

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Position involves sitting, standing and/or movement throughout the day. Must be able to transport oneself not only around the office, but also around the Community Association. Duties of maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day. Performance of duties may require employee to be both inside and outside. Inside temperature will be controlled and the use of fluorescent lighting will exist.  Outside may require employee to be exposed to the elements, which may include wind, rain, cold and extreme heat. Professional indoor office environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. 

What We Offer: 

Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Verizon discount Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account

 

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. 

 

Experience exceptional service with a fulfilling career in property management with FirstService Residential. 

 

To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. 

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. 

 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.