Are you customer-oriented, friendly and love working in the hospitality industry? If yes, we may have the perfect job for you in New York City! If so, we may have the job for you as a Front Desk Clerk at our new property, Central on 5th!
Provides excellent customer service while checking owners and guest into the property. Responds to services following our brand standards throughout the duration of their stay. Conduct that demonstrates commitment and dedication to our culture and Hilton Values is an encouraged behavior to be displayed towards our guests and team members at all times.
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations’ system to update and maintain records. Calls for bell person, as needed. Accesses’ reservation system to determine unit availability and assists guests with reservations or changes as the need arises, maintaining HGVC rental policies in an effort to improve inventory.
Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes.
Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests and resort staff. Reviews check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Relays pertinent information to oncoming shift. Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed. Assists club owners in certain aspects of the club program. Assists other departments as needed and carries out other duties as assigned by management.
Regular attendance, grooming standards and safety guidelines established by the company and site are important to the successful performance of this position.
Basic Qualifications:High School Diploma/GED
The individual must possess the following knowledge, skills and abilities and explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation.
Proficient English language communication skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations.
Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Ability to multi-task responsibilities and prioritize dutiesPrior cash handling and data entry experience required.